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Returns & Exchanges

We have a 30 day return policy. If you are not satisfied with your purchase, you can request return it for a refund within the 30 days from the date of which you purchased. If it has been longer then 30 days since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in its original packaging, unused, unopened and in the same condition that you received it in.

To complete your return, we require your order number, name, date of purchase or your order receipt.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@holistapet.com

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping

To return your product, you should mail your product to:

HolistaPet Returns
2912 Dell Ave.
Venice, CA 90291

You will be responsible for paying for your own shipping costs for returning your item. You may use the carrier of your choice.
If you are exchanging an item the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance because there’s not a 100% guarantee that we will receive your returned item. For any other questions review our FAQs page or our Contacts page

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